SAP Managed Services

As a leader among SAP application management services providers, our AMS supports a round-the-clock follow the sun operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model. This model improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.

These services consist of methodologies and processes for maintaining, improving, and managing business SAP environments. Application managed services incorporate creation, implementation, improvement, testing, integration, support, and maintenance, as well as help desk services. Included are monitoring as well as recovery and backup of interfaces and applications.

Value Proposition:

  • Certified application support resources
  • Leverage offshore delivery model to keep the support costs predictable and transparent
  • Reduced risk, reliable and sustainable operations
  • Lowered Total Cost of Ownership (TCO)
  • Agility and flexibility to scale in order to align with changing business environments
  • Unmatched expertise that suits medium to large enterprises equally
  • Allows customer time and resources to focus on their core competencies

SAP Application Management Service Features:

  • Application support, BASIS and Security support, enhancements and bug fixes
  • Execution of Service Requests, Application Administration and Release Management
  • Roll outs, upgrades, extensions and migrations
  • Adding quick projects for new functionality
  • DBA support and system administration
  • Help desk services using SLA frameworks
  • 1st and 2nd level support
  • Monitoring and trouble-shooting daily/weekly/monthly jobs
  • Performance monitoring and tuning
  • Analysis & reporting

Allow us to serve you with expert, tailored application managed services to support and boost your business performance.

Features/Packages Bronze Silver Gold Platinum
Hours per month - Extra hours billed of current discounted overage rate +40 +40 +80 +120
SAP Help Desk Support Team Standard BH (M-F, 8am - 5pm) Standard BH (M-F, 8am - 5pm) On-call (24x7x365) On-call (24x7x365)
SAP based response and resolution
Defect Management System (JIRA)
SAP Functional Experts Core Modules Core Modules Core & Extended Core & Extended
Dedicated AMS Manager / Liaison
Monthly Utilization Report
Review Meeting Monthly Monthly Bi-Monthly Bi-Monthly
Support available onsite / offsite
Value For Customers Bronze Silver Gold Platinum
Provide supplement skill set not available in-house
Low investment / Flexibility
Reduced Overhead costs
Cost Effective Model
Target Customers Bronze Silver Gold Platinum
Customers having internal competency
Customers with no Internal functional capacity and require dedicated support